Fund password reseting email will be sent to the registered email associated to the account only. If you fail to receive the email, please double check if you are using the right one.
If you are checking the right email, you may have to check all the possible folders, including spam folder, to find the email from bter.
Someone just misses the email from Bter.com because he forwards the email to another email address.
If your are using a widely used email in the world, such as gmail, outlook, yahoo, your are more likely to have receiced email from Bter.com.
If you can not find the email from Bter.com anyway, you may have to change to another email address- please contact service support for help.